Ride on Retreats Limited Terms and Conditions
Your contract is with Ride on Retreats Limited of c/o Balme Kitchen and Pearce Accountants, 25 Lemon Street, Truro, Cornwall, TR1 2LS, company number 08568039. Your contract incorporates these Booking Conditions and by making a booking with us you confirm your acceptance of these Booking Conditions.
It is important that you read the following booking conditions carefully as they are the basis of your contract with Ride on Retreats Limited.
DEFINITIONS
(a) References within the Booking Conditions to “Arrival Dates” means the date the services we have agreed to provide commence.
(b) The references to “you” and “your” means the persons named in the booking (including any person or persons added or substituted subsequently).
(c) “We” “Us” and “Our” means Ride on Retreats Limited.
(d) References to “arrangements”, “travel arrangements” or “holiday” mean the services we have agreed to provide to or provide you with under your booking with us.
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1 YOUR HOLIDAY CONTRACT
1.1 When you make your booking you agree that you have authority to accept and do accept on behalf of the party named in your booking, the terms of these Booking Conditions. The person making the booking (“the Party Leader”) must be at least 18 years of age and authorised to do so by all persons named in the booking and the parent or guardian of all party members under the age of 18 years, when the booking is made.
1.2 The Party Leader is responsible for making all payments due to us and under the booking. All party members named within the booking are jointly and severally liable for all payments due under the booking.
1.3 A contract will exist as soon as we issue a Booking Confirmation Invoice to the Party Leader. The contract is made in the terms of these Booking Conditions, which are governed by English law and the jurisdiction of the English Courts. You may choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so and you are resident in Scotland or Northern Ireland.
1.4 Once you have received your Booking Confirmation Invoice please check this carefully. If any of the information contained within the Booking Confirmation Invoice is incorrect or incomplete, please notify us immediately in writing as it may not be possible to make later changes to it. We cannot accept any liability if we are not notified of any inaccuracies within 7 days of issue of the Booking Confirmation Invoice to you.
1.5 We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so.
2 SPECIAL REQUESTS
If you have a special request, please advise us at the time of booking. We cannot guarantee that the request will be met and any failure to do so will not be a breach of contract on our part. Confirmation that a request has been noted will be included on your Booking Confirmation Invoice or upon the acknowledgment of booking. We are unable to accept bookings which are conditional upon a special request being met and these will be treated by us as a standard booking.
3 HOLIDAY PRICE
3.1 We reserve the right to alter the prices of any of the holidays shown on our website. You will be advised of the current price of the holiday you wish to book before your contract is confirmed.
3.2 When you make your booking your must pay a deposit of 25% of the retreat price. All prices shown are per person. The balance of the price of your travel arrangements must be paid 6 weeks before your Arrival Date. If the deposit and/or the balance is not paid in time we reserve the right to cancel your place on our retreat. If the balance is not paid in time, we shall retain the deposit. If you are booking a holiday 6 weeks or less before the Arrival Date the full cost is payable at the time of booking.
4 IF YOU CHANGE YOUR BOOKING
4.1 If, after we have issued a Booking Confirmation Invoice to you, you wish to change your travel arrangements, we will do our best to make these changes, although it may not always be possible to do so. Your request to change your booking must be made in writing by the Party Leader. You will be asked to pay an administration charge of £50 and any further costs we may incur in making this alteration. When changing your travel arrangements, the price will be based on the price applied on the date you make the change. The price may not be the same as when you first made your booking.
4.2 A major change to your holiday, which would include but is not limited to a change to the commencement date of the holiday, will be treated by us as a cancellation of your booking with us and the cancellation charges appearing at paragraph 5 below will apply.
5 IF YOU CANCEL YOUR BOOKING
If you, or any member of your party, cancel your travel arrangements at any time, written notification from the person who made the booking must be received by us by email at info@rideonretreats.com. Since we incur costs in cancelling your travel arrangements we will retain your deposit and in addition may apply cancellation charges up to the maximum shown as follows: 21-30 days prior to the start of the retreat 50% of total cost, 20 days or fewer prior to the start of the retreat 100% of total cost. Please ensure you have adequate travel insurance to cover you should you wish to cancel a retreat with us, please ensure this insurance is fully comprehensive and covers global pandemics such as Covid-19.
6 IF WE CHANGE OR CANCEL YOUR BOOKING
It may occasionally be necessary for us to make changes to or cancel your booking. If we make a significant change, we will inform as soon as reasonably possible and if there is time before your departure, you will have the choice of either accepting the change, accepting the offer of an alternative travel arrangement of comparable standard from us, if available, (we will refund any difference in price if the alternative is of lower value), or cancelling your booking and receiving a full refund of all monies paid. These options do not apply to any minor changes we may make which may include, but are not limited to, change of accommodation for another of the same or a higher standard.
6.1 Cancellation
We will not cancel your travel arrangement less than 6 weeks before your Arrival Date except for reasons of force majeure or a failure by you to pay the final balance of your booking. If your holiday is cancelled (other than by reason of non payment of the travel arrangements by you) we will offer you the choice of a change of date to a future retreat or we will refund you all monies paid or we will offer and you can accept an offer of an alternative holiday of comparable standard from us, if available. We will refund any price difference if the alternative is of a lower value.
6.2 Compensation
If we cancel or make a major change (other than by reason of non payment of the travel arrangements by you) to your booking, we will pay compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure. Force majeure can include industrial disputes, riots, terrorist activity, war, fire, adverse weather conditions, epidemics and pandemics, nuclear or natural disaster
Period Before Arrival Compensation
In Which We Notify You Per Person
More than 42 days £10
29-42 days £20
15-28 days £25
14 days or less £30
7 OUR LIABILITY TO YOU
7.1 We agree to perform and provide the holiday arrangements which make up your booking with reasonable skill and care. We will not be liable for any failure in the performance of the contract with you if this is due to:-
7.1.1 The fault of yourself and/or another member of your party;
7.1.2 A third party unconnected with the provision of the travel arrangements and where failure is unforeseeable or unavoidable;
7.1.3 Unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care and been exercised;
7.1.4 An event which neither we nor our suppliers, even with all due care, could have foreseen or forestalled.
7.2 Our liability to you and any member of your party, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of your booking. Our liability will also be limited in accordance with and/or in an identical manner to
7.2.1 The contractual terms of the companies which provide the transportation for your travel arrangements if they form part of your contract with us. These terms are incorporated into this contract; and
7.2.2 Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail, and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation you can claim for death, injury, delay to passengers, and loss, damage and delay to luggage.
7.3 We will not accept responsibility for any services which do not form part of your contract with us. These may include any excursion purchased during the course of your holiday and any additional services or facilities which we have not agreed to arrange or provide as part of our contract with you. We never provide air travel on our retreats, this is not included in our packages.
7.4 If we are found liable for loss and/or damage to your luggage or personal possessions (including money) our maximum liability to you is limited to £1,000 per person unless a lower limitation applies under this contract or by virtue of international conventions.
7.5 We never include any elements of travel to and from our retreats and as such we are not responsible for your journey by any mode of transport to and from our retreats. You must have travel insurance in place to cover your travel to and from our retreats whether by bus, car, train or aeroplane. We will not under any circumstances reimburse any travel costs incurred by you under any circumstances.
8 EVENTS BEYOND OUR CONTROL
Please note that compensation will not be payable and we will accept no liability beyond offering you the option to postpone your retreat where: we are constrained to make a significant change or cancel your booking as a result of unusual and unforeseeable circumstances beyond our control. These circumstances will usually include but are not limited to, war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, any failure to secure flying rights, natural and nuclear disaster, fire, epidemics, health risks and pandemics and unavoidable and unforeseeable technical problems with transport reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.
9 HEALTH REQUIREMENTS
9.1 You must provide us with full details of any existing medical condition or disability that may affect your holiday arrangements (including, in particular, any accommodation requirements) at the time of your booking. If in our reasonable opinion your chosen holiday arrangements are not suitable for your medical problem or disability or you are not travelling with someone who can provide all assistance you may reasonably require, we have the right to refuse to accept the booking. If you do not give us full details of your medical problem or disability we can also cancel the booking when we find out full details if in our reasonable opinion, the holiday arrangements are not suitable or you are not travelling with someone who can provide all assistance reasonably required. If we cancel your booking as a result of this, the cancellation charges set out in Clause 5 above will apply.
10 INSURANCE
Taking part in activities, adventure sports, action sports carries a high risk of damage, personal injury or death. Ride on Retreats does not accept or assume any responsibility or liability for accidents, injuries or even death occurred while taking part in any retreat unless Ride on Retreats is proved to be negligent.
10.1 You must take out suitable insurance for all your needs before you travel. We cannot be held responsible for any costs you may incur as a result of failing do to do so.
10.2 You must provide us with the name of your insurer, policy number and 24 hour emergency help line number before you travel.
10.3 If you take part in activities whilst on holiday that have been organised and arranged independently of us, participation is at your own risk and it is your responsibility to ensure that you have obtained the relevant insurance.
11 YOUR RESPONSIBILITIES AND BEHAVIOUR WHILST ON HOLIDAY
11.1 As part of your booking with us, you are accepting liability for any loss or damage caused by you or any member of your party during the course of your holiday. Payment for any loss or damage must be made to us or our supplier at the time that it occurs or as soon as is reasonably practicable thereafter. If the cost of the loss or damage is not known at the time, we will reasonably estimate it and if this reasonable estimate exceeds the amount paid, you must pay the difference once known, and if it is less, the difference will be refunded to you. You will also be responsible for, and agree to indemnify us, in respect of any claim subsequently made against us and all costs incurred by us (including our own and any other party’s full legal costs) arising from your actions.
11.2 You are also responsible for the behaviour of yourself and other members of your party. We can refuse to accept you as a customer or refuse to continue dealing with you and/or any other member of your party by terminating your holiday arrangements if yours or their behaviour is or is likely to be, in our reasonable opinion or in the reasonable opinion of our suppliers, disruptive, upsetting or dangerous to yourself or anyone else, or if you or any member of your party have caused or are likely to cause damage to property. In these circumstances, we will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate your travel arrangements due to such unacceptable behaviour. In this situation we will have no further responsibility for you or any other member of your party (including any return travel arrangements).
12 EXCURSIONS AND ACTIVITIES AND RESORT INFORMATION
Excursions, tours or other activities that you book or pay for whilst you are holiday do not form part of the travel arrangements provided by us including your transfers to and from the retreats these must be booked by yourself directly with the transport supplier. Your contract will be with the operator or provider of that excursion, tour or activity and not with us. We are not responsible for the provision of the excursion, tour or activity or anything that may happen during the course of its provision by the operator. We do not accept any liability in relation to any such excursion, tour or activity and these Booking Conditions do not apply to them.
13 OUR WEBSITE AND ADVERTISING
The information contained in our website and advertising material is our responsibility and to the best of our knowledge and belief it is correct at the time of publication. Occasionally errors may occur and information may change and you must therefore check all the details of your travel arrangements at the time of booking.
14 IF YOU HAVE A COMPLAINT
In the unlikely event that you have cause to complain during the course of your holiday arrangements with us, you must bring it to our attention immediately. If your complaint is not resolved then you must repeat your complaint in writing within 28 days of the end of your travel arrangements with us by writing to us at our Registered Office or emailing us at info@rideonretreats.com. You must provide any booking details and all other relevant information to enable us to fully investigate your complaint. Any complaints which do not involve death, personal injury or illness and which are not made in accordance with this procedure we are unable to accept liability.
15 DATA PROTECTION
Information about you or members of your party, including your names, contact and details and any special needs, disabilities, dietary requirements collected by us when you request information or making a booking with us. We may disclose this information to our service for the purpose of providing you with your holiday arrangements. Only information necessary for this purpose will be disclosed to them. On occasions, it may be mandatory for us to disclose information for security and terrorism purposes and any other purpose imposed upon us by governments or other regulatory authorities. We may use your information for the purposes set out in our Data Protection Registration with the Office of the Information Commissioner. We may disclose this information to companies which act as data processors on our behalf. Some information, for example relating to your religion or health, may be “sensitive personal data” within the meaning of the Data Protection Act 1998. We need this information to cater for your needs, but it is collected on condition that we have your positive consent. If you do not agree with our use of your information, we cannot accept your booking. By making a booking with us, you agree to allow your insurers, their agents and medical staff to disclose relevant information to us in circumstances where we may need to act in the interests of everyone in the group with whom you are travelling.
16 OUR INSURANCE AND INSOLVENCY - IS YOUR MONEY SAFE?
In the extremely unlikely event that Ride on Retreats Ltd. becomes insolvent any monies you have paid to us will be protected by our Financial Failure Insurance and these details will be made available to you should this happen. We hold full tour operator insurance for running our retreats as well as public liability insurance. Rest assured when you book with us, you are in safe hands.
